Terms & Conditions
Payment and Deposit
A deposit of 50% of the hire charge is required to reserve your dates with us along with a completed booking form. We will reserve your dates upon receipt of payment and we will contact your with confirmation of your reservation once payment has cleared. This deposit is non-refundable. The balance of the hire charge is due no later than four months prior to your reserved dates. Failure to pay the balance before this time may result in the cancellation of your booking with us.
If your stay is due to start within four months of your booking the complete payment is required to reserve your stay with us.
A refundable damage deposit of £500 is payable at the same time as the balance of the hire charge. In the event that the you or anyone in your group staying at the Property causes either excessive damage or incurs a need for extra cleaning or leaves the property without settling invoices for additional services or supplies received during their stay we will deduct any charges from this damage deposit. You will be notified in writing of the details of any extra costs incurred within two weeks after the end of the let. If the Property is left in a satisfactory condition and all invoices have been paid, no charge will be made.
Internet bank transfers to: M Petherick- Porthpean lettings HSBC/sort code: 40-03-04. Account number: 91365150.Payment can be made in the form of a cheque drawn on a UK bank. Cheques should be made out to Porthpean Lettings. We may be able to accept postal orders, banker’s drafts and even cash in some circumstances.
Any cancellation made by you for any reason must be in writing addressed to us at the address at the bottom of the booking form. On receipt of the notice of cancellation we will seek to re-let the Property for the period of the booking. If we succeed in re-letting the Property for the whole of the period booked we shall refund an amount equal to the money paid less any expenses incurred by us in reletting the property. If we are unable to re-let the Property at all then all monies paid by you shall be forfeited to us. We strongly recommend you to take out cancellation Insurance.
Change of Dates
We may, at our discretion and subject to availability, consider a request from you to change the dates of the booking after confirmation has been issued. The request must be received more than 12 weeks away from the commencement of the booking and you pay an administration fee of £40.00.
Period of Hire
Rentals commence, unless otherwise notified, at 4.00pm on the day of arrival and terminate at 10.00am on the day of departure.
Use of the Property
The number of persons occupying the property must not exceed the maximum number stipulated by us. The property will be used for personal, domestic purposes only and cannot be sub-let to third parties. The Property shall not be used for any commercial purposes without our prior consent. We reserve the right to refuse entry to the entire party if this condition is not observed.
Care of the Property
The guests shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the let as at the beginning. In accordance with our damage deposit policy, we reserve the right to charge the guest for any additional costs we incur.
Dogs are permitted. They must be under proper control at all times, must not be left alone in the property, not allowed in the bedrooms or on the furniture and that their own food bowls/bedding are brought. No pets other than dogs are permitted. An additional £100 will be added to the damage deposit in the event of a dog being part of your party.
We shall not, except if caused by our negligence, be under any liability to the guests or third parties for any accident, damage, loss injury expense or inconvenience, which may be suffered, incurred arise out of or in any way connected with the let. No term of the contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the contract. If the property becomes unavailable or unusable for an unforeseen reason prior to the date of booking, then we will reimburse the guest any monies paid.
Right of Entry
The owners or their representatives shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.
Cancellation insurance is not compulsory but we strongly recommend such insurance cover to protect the cancellation penalty.